Mobile devices have caused an unprecedented change in the way we use technology every day. A whole generation of people born in the eighties and nineties cannot imagine paying bills, booking tickets or collecting payments without their smartphones. Following those trends, companies are developing new strategies to interact with employees and attract or retain clients. Businesses that want to ride that wave need to consider the following concepts.
Take Your Work With You
Instead of a place to go, young workforce perceives work as something you can do from any place. For one in three millennials, values work mobility and social media freedom more than salary in any job interview. Working from home, a hotel, coffee shop and even while travelling on a plane or train enables a kind of flexibility which was once impossible without affecting the productivity.
Introduction of VCMS
Although videos have been used by businesses for training and marketing purposes since VHS, video content is being integrated through applications like remote diagnostic assistance for field technicians and how-to video feeds for service. Video Content Management Systems allow users to search for specific content and optimize streaming based on access device, which increases with the amount and size of video materials.
Next Level of Automation
Unlike robotic machines that are used on assembly lines or in dangerous environments for performing repetitive tasks, smart machines of today are capable of interacting with people using natural language. One step further from voice activated menu based systems, cognitive agents now analyze what is being said and adapt to the situation, even detecting the emotional state of the user they are communicating with. This technology can increase the capacity of level 1 after-hour help desk calls or replace positions that were once often outsourced offshore.
Merging of End-User Computing and Mobile Computing
Technologies like VMware Workspace Suite are now available for mobile devices, too. Once available only for desktop and laptop computers, it allows end-users to access a virtual workspace from Android, iOS or Windows Mobile devices. As a result, companies can now exploit a single technology to provide in-house and remote users with seamless experience, no matter the device they are using. In a 2015 study, Forrester Consulting concluded that 48% of employee-related IT investments will focus on mobile devices.
Mobile Cloud Computing
In order to improve field service operations, organizations will continue to implement the Mobile Cloud Computing (MCC) architecture. The complexities of data storage and computing are removed from mobile devices and are being handled by the cloud provider instead. Such an initiative provides real-time access to company resources from any place and any device, altogether enhancing productivity and employee satisfaction.
Digitalization fast lane
Although it will hardly ever be possible to convert all the existing processes from analog to digital, much can be done in the field of how businesses deliver products and services. Locksmiths in Parramatta provide high performance security systems like electronic locking and CCTV Camera systems. Transition to digital business is a ticket for all the technologies that will be introduced in the future.
The workforce of the future is made of generations who have technology at their fingertips. As a part of their daily routine, mobile technology is more important to millennials than many other job perk, including salary. Organizations that enable a flexible work style not only motivate their employees to perform more, but can also expect higher quality work. Providing such a flexibility of workplace may appear as a loss of control, but it will definitely lead to loss of talent if ignored.